GENERAL

  • Classroom temperatures can range from 26 and up-to 35 degrees Celsius. For our Stretch classes, the heat is set to a more comfortable level. HVAC systems are available to regulate the temperature at the instructor’s discretion.

  • Please bring a yoga mat towel (BYOMT), a reusable water bottle (refill stations are available), and grip socks.

  • Phones are not permitted during active exercise. While you’re welcome to bring your phone into the studio, please be mindful of those around you and stay present. This is your time—embrace it!

    If you need your phone for accessibility or medical reasons, please inform your instructor.

  • Yes! There is ample on-site parking available. Additionally, there is street parking along Queen St and on nearby side streets.

  • We offer a restroom, lockers for storage and a water refill station is available.

  • Class schedules are released daily, allowing you to plan for the upcoming weeks.

    • Membership Perks: Depending on your membership, you can view schedules 2–3 weeks or up to 1 month in advance.

    • Standard Credits: Guests with standard credits can only view schedules 1 week ahead.

    Upgrade to a membership to unlock extended schedule access and plan your classes further in advance!

  • We recommend booking online to guarantee your spot, but walk-ins are welcome if space is available!

  • Yes, we welcome corporate or private bookings! Contact us through this form for more information.

STUDIO & CLASSES

  • On average, our classes are 50 minutes long.

  • Opt for lightweight, moisture-wicking clothing like leggings, shorts, tank tops, or t-shirts that dry quickly and handle sweat well.

  • Yes, we offer rental yoga mat towels for $3.

  • You can find detailed pricing information on our packages and memberships page here.

  • Credits are for individual use and cannot be transferred.

  • Classes begin promptly out of respect and safety for everyone. Doors open 10 minutes before class and remain open for 2 minutes after the start time. Late arrivals will not be admitted to avoid disrupting the flow and to ensure the safety of guests near the door.

    Each class starts with an introduction on proper form and technique, which is essential for a successful session. If you’re late, we’ll gladly help you find a spot in the next available class.

    Your studio time is a gift—make it count by arriving on time.

  • To avoid losing your credit, cancellations must be made at least 12 hours before the session start time.
    Members have an extended cancellation window and can cancel up to 8 hours before class without penalty.
    Cancellations made within the cancellation window will incur a $15 fee and result in the loss of your credit.
    Please cancel your reservation through your account on our website or mobile app—email cancellations are not accepted.

  • If you do not show up for a class you’ve booked, you will be charged a $20 no-show fee.
    No-shows also result in the loss of your session credit.
    For more information or questions, please contact our team.

HEAT INFORMATION

  • Infrared heating uses radiant energy to create warmth similar to the sun’s heat, but without harmful UV radiation. This type of heat is absorbed deeply and helps improve circulation.

  • Infrared heat provides numerous benefits, including improved immunity, detoxification, better skin health, pain relief, reduced inflammation, lower blood pressure, weight management, faster recovery from injuries, and a comfortable heat experience without added humidity.

  • Absolutely! Our instructors are skilled in creating classes that cater to all levels of experience.

CHECK-IN & WAITLIST

  • You can check in for your class in three ways:

    1. Self Check-In on the Sora App: If you’re a returning guest, you can check in using the app starting 30 minutes before class and up to 5 minutes before it begins. First-time guests must check in at the front desk.

    2. Self-Serve Kiosk: Use the iPad at the studio entrance for quick check-ins. For account inquiries, please visit the front desk.

    3. Front Desk: All first-time visitors, ClassPass users, and those with account questions should check in here.

  • Use the Sora app to check in during the designated window (30 minutes to 5 minutes before class). Ensure location access is enabled, and you’re physically near the studio for the app to work.

  • Attendance: You must attend the class you’ve checked in for. Head directly to your reserved spot after check-in.

    No-Show Penalties: Failing to attend a checked-in class results in a double no-show fee ($40). A second violation incurs the same fee and a permanent ban.

    Cancellations: Cancel at least 12 hours in advance to free up space for others.

  • Self check-in is available for returning guests who booked through the Sora app or website. First-time guests, those with unsigned waivers, and ClassPass users must check in at the front desk.

    If you have questions or need assistance, our front desk team is happy to help!

  • Our waitlist moves quickly to give everyone the best chance to join a class. If a spot opens, you’ll be automatically enrolled on a first-come, first-served basis up to 10 minutes before the class starts.

    If you no longer wish to attend, please remove yourself from the waitlist to avoid automatic enrollment and potential penalties. You can remove yourself at any time without penalty.

    Once enrolled, our standard no-show and late cancellation policies apply. Removing yourself from the waitlist also allows others the opportunity to join. If you can’t make it within 10 minutes of being notified, we recommend opting out to avoid complications.

First Time at Sora?

  • For your first visit, please stop by the front desk to check in. For future visits, you can easily check yourself in using the Sora app or with assistance from a team member.

    We recommend arriving early to give yourself plenty of time to prepare for class. After checking in, head to the spot number you reserved. Please note, you must be present for class if you’ve checked in.

    Be sure to download the Sora app to view the class schedule, sign up for sessions, and take advantage of our introductory offers: $60 for 3 classes or $95 for unlimited classes for a week!

  • If it’s your first visit to Sora, please arrive 10–15 minutes early. The studio doors open 10 minutes before class. For returning guests, we recommend arriving at least 5 minutes early to get settled before class begins

  • Feel free to wear whatever you're most comfortable working out in. For safety and hygiene, grip socks are required in the studio. Don’t forget to bring a refillable water bottle – we have a filtered water station available for refills. Lockers are provided to secure your valuables.

  • Yes, an account is required for all guests to purchase session credits or memberships and to register for classes.

    Create a New Account